Customer Service Executive

About the role

Convert qualified interest into Health Checks, demos and 30-day pilots; help customers activate GRD, complete follow-ups and progress toward successful paid use. This is an execution and relationship-management position, not responsibility for heading the overall function.

What you'll do

• Work on assigned leads and qualified handovers from internal teams and outsourced calling partners; contact customers promptly and record outcomes
• Arrange introductory calls, Hiring Health Checks and GRD product demos; prepare discussion notes and coordinate appointments
• Assist new customers with account setup, product orientation, user training and the structured 30-day guided pilot checklist
• Follow up with business owners/HR contacts on next actions, due dates, feature usage, incomplete tasks and upcoming milestones
• Maintain a single accurate customer account record with contacts, conversations, Health Check findings, demos, pilot actions and commercial status

What you need

• 2–4 yrs of experience
• Customer service
• CRM
• Customer success
• Cross-selling
• Communication
• Any graduate

Good to have

• Inside sales