Customer Service Executive (E-commerce | Voice, Email & Chat) - Guwahati

About the role

Are you passionate about delivering exceptional customer service and communicating confidently in English? We're looking for individuals who enjoy solving problems, have excellent communication skills, and are comfortable working in a dynamic, customer-focused environment.

What you'll do

• Handle customer inquiries via voice calls, email, and live chat in a professional and timely manner
• Assist customers with order status, delivery updates, returns, refunds, product information, and account-related inquiries
• Resolve customer concerns by identifying the appropriate solution while following company policies and procedures
• Accurately document customer interactions in the CRM and support systems
• Achieve quality, productivity, customer satisfaction, and service level targets

What you need

• 1–4 yrs of experience
• Customer service
• CRM
• Chat support
• Communication
• Class 12

What you get

• ₹3.3 L–₹3.5 L a year