Customer Service Executive (Last Mile Delivery)

About the role

We are seeking Customer Service Executive – Forex Cash Delivery to join our team. They will be responsible for document collection and fulfilment in forex-cash delivery services. The ideal candidates should possess a presentable personality, basic to good communication skills, and an understanding of KYC document collection processes.

What you'll do

• Engage with customers for delivery & fulfilment of pre-booked customer leads for Forex Cash, which will be ordered by customers via the pre-booked lead process
• Collect required documents from customers before product (forex cash) handover, assist with basic document collection, verification
• Build and maintain positive relationships with customers to ensure smooth service delivery
• Actively participate in all trainings and stay updated on product knowledge, process guidelines, lead status mapping, escalation for issues
• Excellent communication in English (& Hindi) with local language proficiency

What you need

• 0–5 yrs of experience
• Customer service
• Last-mile delivery
• Sales
• Cross-selling
• KYC
• Communication
• Any graduate

What you get

• ₹3 L–₹3.5 L a year