Hexaware Technologies·India
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Key Responsibilities:Strategic Planning & Execution:Develop and implement telesales and retention strategies to achieve business objectives.Collaborate with stakeholders to align processes with client goals and market trends.Identify opportunities for process improvements and innovation.Team Management:Lead, mentor, and manage a team of telesales and retention managers, team leaders, and agents.Monitor team performance, provide coaching, and ensure adherence to quality standards.Foster a…
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