Customer Service Manager (CED)_GCorp

Aditya Birla Group·Thane, Mumbai

Pay not statedMid levelFull-time

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About the role

To manage customer queries and requests received through email channels by providing accurate, timely, and quality resolutions within defined service levels. The role requires effective stakeholder coordination to ensure a seamless customer experience.

What you'll do

Respond to customer queries and requests through email and digital channels
Provide accurate resolutions within defined TAT and quality standards
Coordinate with internal teams and external partners for closure of customer concerns
Ensure adherence to productivity, SLA, and quality targets
Deliver first-time-right resolutions and minimize repeat customer contacts