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Customer Service Manager - Corporate

TM Inputs and Services·Chennai

₹12 L–₹17 L a year8–12 yrsFull-time
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About the role

Role PurposeThey will lead and manage the Customer Resolution team spread across India, responsible for timely and quality resolution of customer complaints, service requests, regulatory grievances, and escalations.

What you'll do

  • Responsible for timely and quality resolution of customer complaints, service requests, regulatory grievances, and escalations
  • Ensure adherence to turnaround times, improve customer satisfaction, drive operational excellence, monitor resolution quality

What you need

  • 8–12 yrs of experience
  • Customer service
  • Sales
  • Escalation handling
  • Root cause analysis
  • Any graduate

What you get

  • ₹12 L–₹17 L a year

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