Customer Service Officer.Client Experience and Conduct-Customer Service

About the role

To deliver exceptional support to internal and external customers via live chat platforms:

What you'll do

• Engage with customers through live chat to understand and resolve their banking needs
• Deliver prompt and effective support to enhance customer satisfaction and loyalty
• Troubleshoot and resolve queries efficiently over chat
• Ensure timely follow-up on unresolved chat issues
• Identify sales opportunities during chat interactions to meet financial targets

What you need

• 1–3 yrs of experience
• Customer service
• Chat support
• Data entry
• Sales
• Communication
• B.Com