Customer Service Representative

About the role

We use the following session cookies, which are all required to enable the website to function: "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

What you'll do

• Ensure efficient and accurate handling of customer quotations / orders / schedules / queries etc
• Monitor the progress and ensure complete execution of the order till delivery to Customer
• Coordinate with FVC Team i.e. Sales, Controlling, Supply Chain planner (domestic & overseas), Project Management, Factory, Warehouse
• Support CS Team Leader/Manager, Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit
• Create and update Customer & Product master in the system

What you need

• Customer service
• Sales
• Accounts receivable
• MIS reporting
• Problem solving
• Import/export
• Any graduate

Good to have

• Google Analytics
• SAP