Customer Service Representative - Spanish Speaker

About the role

You will work closely with a US-based legal team and play an important role in creating a positive client experience from the very first interaction.

What you'll do

• Handle inbound calls, emails, and client inquiries professionally and with empathy
• Conduct initial client interviews to gather important information about their situation
• Communicate effectively with English- and Spanish-speaking clients
• Assist qualified clients through the intake and onboarding process
• Collect, verify, and accurately document client information

What you need

• 3–4 yrs of experience
• Customer service
• MS Office
• Voice process
• Communication
• Any graduate

Good to have

• CRM