Customer Service Representative

About the role

Responsible for creating Sales Orders, Invoices, delivery notes, stock transfer orders, Purchase Orders and Credit Memos within Navision and for adequately handling customer inquiries and / or account reconciliations. Support the Business Support organization in countries where there are gaps including streamlining processes, and troubleshooting operational day to day activities by analyzing root causes and implementing sustainable solutions.

What you'll do

• Managing customer product orders
• Creates Orders in Navision and Salesforce, generates a delivery note and invoice from the system received through calls, e-mails, portal or other means
• Ensures data is recorded without errors facilitating a smooth operation
• Ensures cut off times are adhered to
• Maintains good, timely and effective communication with schedulers and customer

What you need

• 2–5 yrs of experience
• Customer service
• MS Office
• Microsoft Dynamics
• Communication
• Salesforce
• Sales
• Diploma

Good to have

• Reconciliation