Customer Service Specialist I

About the role

Customer Service Specialist I at Thermo Fisher Scientific. Be a subject matter expert for the wider range of platforms and perform high end order processing tasks which requires in-depth knowledge and experience for assigned….

What you'll do

• Be a subject matter expert for the wider range of platforms and perform high end order processing tasks which requires in-depth knowledge and experience for assigned…
• Works independently, with guidance in only the most complex situations
• Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
• Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls
• Adhere to daily turnaround time for orders as per set TAT guidelines and ensures that performance metrics/SLAs are met

What you need

• 4.5–7 yrs of experience
• Customer service
• MS Office
• Communication
• SAP
• B.Com or BBA