Customer Service Specialist

About the role

Customer Service Specialist Specify Location: Mumbai

What you'll do

• Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers
• Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio
• Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
• Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions
• Maintain service levels according to business prioritization

What you need

• 2–5 yrs of experience
• Customer service
• Sales
• Upselling
• Cross-selling
• Problem solving
• Any graduate