Customer Services Engineer

About the role

We are looking for a Customer Services Engineer to provide technical support, installation, maintenance, and customer training for professional AV solutions. The role is focused on delivering an excellent customer experience through effective troubleshooting, system support, and technical expertise.

What you'll do

• Review site specifications and customer requirements prior to installation and develop detailed implementation plans
• Prepare products, tools, and equipment required for successful installation and commissioning activities
• Perform installation, configuration, testing, and commissioning of AV systems while ensuring customer satisfaction and operational efficiency
• Provide technical support and guidance to channel partners, dealers, and customers during installation and service activities
• Diagnose and resolve technical issues, ensuring timely closure of customer concerns and proper escalation when required

What you need

• 3–6 yrs of experience
• Customer service
• CCNA
• Communication
• Channel sales
• Preventive maintenance
• Sales
• B.Tech or B.E.

Good to have

• SAP