Customer Solution Center Consultant

About the role

This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System (KMS).

What you'll do

• Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses
• Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance
• Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication
• Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits
• Utilizes relevant frameworks to implement solutions and contribute towards technical excellence

What you need

• 0–2 yrs of experience
• Customer service
• Root cause analysis
• Communication
• Linux
• AWS
• SQL
• Any graduate

Good to have

• TCP/IP
• Java
• Python