Customer Solutions Analyst - Spanish

About the role

You will use your experience, personality, and people skills to make an immediate contribution to our team and positively impact customer loyalty and satisfaction levels. We want you to be our Customer Solutions Analyst - Spanish and English, where you will provide frontline technical assistance and support to SiteMinder customers globally.

What you'll do

• Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service, utilising Phone, Email, Chat
• Identify customers’ specific support and configuration requirements, set expectations, and resolve issues, delivering against your key performance indicators (KPIs)
• Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLAs) and individual…
• Actively participate in product enhancement and training sessions (F2F, virtual, or self-learning)
• Test compatibility of new features with existing product features and systems, documenting observations and outcomes

What you need

• CRM
• Customer service
• Customer handling
• Learning and development
• Salesforce
• Problem solving
• Any graduate

Good to have

• Branding