Customer Solutions Manager

About the role

We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF& Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients.

What you'll do

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Engage with Director and C-Level executives in support of their business needs
• Champion and advocate for customer requirements within Ookla (be their voice)

What you need

• 10–18 yrs of experience
• SQL
• Tableau
• Customer success
• Problem solving
• Sales
• BA or BBA

Good to have

• Machine learning
• Data modelling
• Telecom
• Python