Customer Success Account Manager

About the role

The incumbent would be responsible for helping the customers adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.

What you'll do

• Responsible for helping the customers adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be
• Responsible for the entire gambit of account management like Strategic Account planning, Client Need assessment, building connects strategies with multiple stakeholders
• Need to map target org at departmental level to succeed in this role
• Responsible for driving Net ARR from the allocated customers for the various Digital Media solutions
• Be responsible and measured on how well you are executing on the key products such as Acrobat, Acrobat AI, Express, Acrobat Sign

What you need

• 3–6 yrs of experience
• Customer success
• Sales
• Upselling
• Cross-selling
• Workday
• Digital marketing
• Any graduate