Customer Success Account Manager

About the role

The CSAM is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. These CSAMs act within a pod model. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation – reducing context-switching for senior CSAMs and accelerating customer outcomes.

What you'll do

• Executive partnership and execution
• Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders
• Support agent and Copilot adoption motions across assigned pod accounts
• Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them
• Portfolio-level intelligence and preparation

What you need

• 2–4 yrs of experience
• Customer success
• Communication
• Any graduate