Customer Success Account Manager

About the role

As a Customer Success Manager at Richpanel, your primary mandate is expansion, growing revenue within your portfolio by deepening AI adoption, . You'll own a portfolio of high-value accounts and act as a trusted advisor to CX and e-commerce leaders, connecting business goals to AI-driven automation outcomes.

What you'll do

• Drive AI expansion across your portfolio identify upsell, cross-sell, and plan-upgrade opportunities, and convert them into signed deals
• Own a portfolio of customer accounts, driving AI adoption, renewals, and growth. Maintain <5% quarterly churn across your portfolio
• Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner
• Identify risks early and execute structured mitigation plans
• Lead onboarding for new customers, ensuring AI automation and workflows go live on time

What you need

• 3–6 yrs of experience
• Customer success
• Upselling
• Sales
• Problem solving
• Cross-selling
• Roadmapping
• B.Tech or B.E.

What you get

• ₹15 L–₹25 L a year