Customer Success Advocate

About the role

Your role is to deliver success and satisfaction to existing customers by serving as a trusted advisor. The CSA focuses on driving platform usage and adoption of its portfolio of customers. The main areas of the role are training, account management, renewals, and identifying CSQL (customer success qualified leads for growth).

What you'll do

• Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building
• Coordinate customer onboarding activities
• Track and document progress and results from action plans and follow escalation procedures as needed
• Track, triage, and communicate to internal stakeholders on customer issues
• Ensure retention of existing clients in given portfolio

What you need

• 1–4 yrs of experience
• Customer success
• Sales
• Communication
• Travel booking
• Any graduate

What you get

• ₹8 L–₹11 L a year