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Customer Success and Operations Lead l SaaS l Bangalore

Michael Page India·Bengaluru

Pay not stated7–12 yrsFull-time

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About the role

Post-Sales Solutioning & Implementation -Lead solution design - scoping requirements, translating signed deals into implementation blueprints, and crafting sandbox environments that set customers up for success from day one Post Go-Live & Expansion-Build a proactive customer health practice - don't wait for churn signals, engineer them out early

What you'll do

  • Scale the CS & Solutions org - Refine and evolve the CS operating model - segmentation, coverage, engagement cadences, health scoring, escalation frameworks

What you need

  • 7–12 yrs of experience
  • Customer success
  • Sales
  • Any graduate

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