Customer Success - Apptrove (Onboarding & Account Management)

About the role

Apptrove is looking for a Customer Success Professional to own the customer journey from product demos and onboarding through implementation, go-live, and ongoing account growth. The role combines technical expertise and relationship management to drive successful integrations, product adoption, customer retention, and long-term growth through close collaboration with Sales, Product, Engineering, and Support.

What you'll do

• Lead product demos and discovery : Engage with prospective and newly acquired customers early in their journey, understand their business models and use cases
• Own onboarding end-to-end : Manage the customer journey from kickoff to go-live, maintaining clear visibility into timelines, milestones, dependencies, deliverables
• Drive technical implementation : Work hands-on with SDK/API integrations, app configuration, attribution links, postbacks, in-app event tracking
• Manage implementation projects : Coordinate with client-side technical teams and internal stakeholders to ensure integrations are completed correctly
• Enable customers on the platform : Guide customers through Apptrove's dashboard, reporting capabilities, attribution setup, campaign tracking, deep linking

What you need

• 3–6 yrs of experience
• Customer success
• Onboarding
• CRM
• Escalation handling
• Performance marketing
• Sales
• B.Tech or B.E.

Good to have

• Cross-selling
• User flows