Customer Success Associate

About the role

They are someone who is excellent in communication, experienced in handling support across chat, social media, email and phone. They are someone who stays in Bangalore, currently serving notice period or willing to join within 30 days.

What you'll do

• Provide 5-star customer support to the users reaching out to Fello with queries and issues
• Understand ins and outs of the product, company and space Fello works in to provide appropriate clarifications and solutions
• Be responsible for providing support across whatsapp, facebook, instagram, twitter, chat, email and phone
• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
• Work on special short-term projects to offer customized support for new products or products at end-of-life

What you need

• 1–3 yrs of experience
• Customer success
• Customer service
• Communication
• Sales
• Any graduate

Good to have

• CRM