Customer Success Associate

About the role

Customer Success Associate at Workindia. Handle inbound and outbound customer calls, emails, and chats professionally.

What you'll do

• Handle inbound and outbound customer calls, emails, and chats professionally
• Address customer queries, complaints, and issues in a timely and effective manner
• Resolve customer concerns by coordinating with internal teams when necessary
• Maintain a high level of customer satisfaction by providing excellent service
• Keep records of customer interactions, feedback, and resolutions for process improvement

What you need

• 0–2 yrs of experience
• Customer success
• Customer service
• Communication
• Any graduate

Good to have

• CRM

What you get

• ₹2.8 Cr a year