Customer Success Business Partner

About the role

This role goes beyond traditional customer success. You will operate as a strategic advisor and transformation partner, helping our enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.

What you'll do

• Develop and execute customer success plans aligned to value realization, adoption, and growth objectives
• Develop customer success assets and playbooks and help drive customer references and case studies to reinforce value realization and support expansion
• Drive enablement, training, and best practices to foster adoption and customer self-sufficiency
• Collaborate with Sales and Partners to build and progress pipeline within existing accounts through structured account prioritization and pipeline development
• Act as the primary customer contact, managing stakeholders across business and IT and driving change management initiatives

What you need

• 8–14 yrs of experience
• Customer success
• FP&A
• Performance management
• SAP
• Communication
• Sales
• Chartered Accountant or MBA or B.Com or BBA