Customer Success Engineer - AI SaaS

About the role

Substantial overlap with Pacific Time (PT/PST)

What you'll do

• Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior
• Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance
• Surface systemic patterns and product risks to engineering and product leadership
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed

What you need

• 2–5 yrs of experience
• Customer success
• Next.js
• LLMs
• React
• Flask
• B.Tech or B.E. or B.Sc or BCA

What you get

• ₹23.8 L–₹33.3 L a year