Customer Success Engineer - CSE / Sr. CSE

About the role

Together with the Customer Success Manager, you will ensure a smooth onboarding process for the technical implementation of the ArmorCode SaaS platform. You will work closely with Product Management and Engineering to make sure feature requests are developed to meet customer use cases.

What you'll do

• Act as a trusted advisor to customers and internal teams, providing feedback to accelerate and prioritize delivery
• Identify technical and business requirements, aligning solutions with customer needs to drive value and exceed expectations
• Serve as the main point of contact throughout the customer journey, working with the CSM on a success plan with clear outcomes and keeping communication effective across…
• Technical Implementation and Integration
• Accelerate time to value (TTV) through short deployments, working with the Development team to find the best setup for each customer's integration needs

What you need

• 7–13 yrs of experience
• Customer success
• LLMs
• Sales
• Python
• IAM
• CISSP
• B.Sc or B.Tech or B.E. or BCA

Good to have

• CISM