Customer Success Engineer

About the role

As a Customer Success Engineer (CSE), you will be responsible for protecting and growing our SaaS and enterprise cloud customers. You will help Public Cloud and Enterprise administrators dramatically simplify and streamline their entire data protection stack. The successful candidate enjoys helping customers overcome challenges and achieve their business outcomes.

What you'll do

• Build coalition support (IT and business) with customers
• Leverage social, phone, digital, chat to effectively reach and engage customers
• Make sure customer needs are met with constant and close collaboration with product management, engineering, and account management teams
• Help drive product adoption, promote customer loyalty and on-time renewal
• Measure customer knowledge on cloud/data protection/SaaS and help deliver enablement through partners

What you need

• 4–7 yrs of experience
• Customer success
• R
• B.Tech or B.E. or B.Sc or BCA

Good to have

• AWS
• GCP
• Azure