Customer Success Engineer - II

About the role

In this role, you will troubleshoot and resolve complex issues in a distributed system across backend services, APIs, data platform, UI interactions, and AI-powered solutions. This role demands a strong working knowledge of cloud fundamentals: debugging of distributed systems, querying and analyzing system data, logs, and traces, writing scripts, and resolving complex backend and frontend issues with precision and speed.

What you'll do

• Operational Support and Issue Ownership
• Respond rapidly to customer queries and drive issues to resolution
• Provide timely workarounds and temporary solutions to customers for known issues, ensuring minimal disruption while long-term fixes are being implemented
• Own support tickets end-to-end, ensuring SLA compliance and serving as an escalation point
• Work cross-functionally with Product, Engineering, QE and DevOps to eliminate systemic issues and reduce ticket volume

What you need

• 4–7 yrs of experience
• Customer success
• SQL
• AWS
• IAM
• Datadog
• Python
• Any graduate

Good to have

• Prompt engineering
• iOS
• Android
• Snowflake
• NoSQL
• PostgreSQL