Customer Success Engineer

About the role

JD - Customer Success Engineer (Network Security Engineer)

What you'll do

• Serve as a customer advocate by influencing the product roadmap and Coach customers on how to establish and manage their Cloud Security Change
• Be the Go-To customer expert on the Prisma SASE solutions and become a Subject Matter expert over time
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma SASE features and associated…
• Guide adoption, accelerated integrations with new cloud security products, and real-time support and strategy

What you need

• 4–8 yrs of experience
• Customer success
• Network security
• Cloud security
• Firewalls
• Communication
• TCP/IP
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Linux
• AWS
• CCNA
• Azure
• Roadmapping