Customer Success Engineering – Oil & Gas

About the role

As a Success Engineer at UptimeAI, you will play a key role in driving customer success through proactive remote monitoring, alert management, rotating equipment reliability, and value realization across the Oil & Gas sector.

What you'll do

• Perform remote monitoring of Oil & Gas assets, with a focus on rotating equipment such as gas turbines, compressors, pumps, motors, fans
• Review, triage, and analyze AI-generated alerts, helping determine potential failure modes, severity, and recommended next steps
• Work with customer teams to validate alerts, capture outcomes, and continuously improve the quality and usefulness of remote monitoring
• Monitor model performance and identify opportunities for model tuning, retraining, or additional data/configuration to maintain high levels of accuracy
• Apply knowledge of Oil & Gas equipment, reliability, and condition monitoring to interpret asset behavior and support root-cause analysis

What you need

• 2–4 yrs of experience
• Customer success
• Root cause analysis
• Preventive maintenance
• Performance management
• FMEA
• Problem solving
• B.Tech or B.E.

Good to have

• Machine learning