Customer Success Engineering - Power

About the role

As a Success Engineer at UptimeAI, you will play a key role in driving customer success through proactive remote monitoring, alert management, rotating equipment reliability, and value realization across the power sector. You will work closely with Customer Success Managers, Technical Consultants, and Product teams to monitor customer assets, investigate AI-generated alerts, and help customers translate technical insights into measurable operational value.

What you'll do

• Perform remote monitoring of power-generation assets, with a focus on rotating equipment such as gas/steam turbines, generators, pumps, compressors, fans, and motors
• Review, triage, and analyze AI-generated alerts, helping determine potential failure modes, severity, and recommended next steps
• Work with customer teams to validate alerts, capture outcomes, and continuously improve the quality and usefulness of remote monitoring
• Monitor model performance and identify opportunities for model tuning, retraining, or additional data/configuration to maintain high levels of accuracy
• Apply knowledge of power-generation equipment, reliability, and condition monitoring to interpret asset behavior and support root-cause analysis

What you need

• 2–4 yrs of experience
• Customer success
• Root cause analysis
• Preventive maintenance
• Performance management
• FMEA
• Problem solving
• B.Tech or B.E.

Good to have

• Machine learning