Customer Success Executive - Enterprise Sales | Bangalore

About the role

The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal.

What you'll do

• Ensure reactive and periodic recruiter level connect to keep pulse of the account
• Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team (Subject matter specialist)
• Maintain tight documentation and close loops on red flags and periodically share “Voice of Customers”
• Own Net revenue Retention (NRR) for respective orgs
• Focusing on existing accounts with a client centric retention strategy - identify the right product for a role x city x # hires requirement

What you need

• Customer success
• Sales
• Customer service
• SOP writing
• Upselling
• Naukri RMS
• Any graduate

Good to have

• Branding
• Cross-selling