Customer Success Executive - Enterprise Sales Mumbai

About the role

The Enterprise business unit at Apna is responsible for driving revenue, sales, and customer retention. It is composed of three sub-units - Sales, Marketing, and Revenue Operations, which includes Customer Success Management. While the sales team is segmented by industry expertise, the customer support and marketing teams are organized horizontally.

What you'll do

• Own Net Revenue Retention (NRR) for respective orgs
• Drive usage by building meaningful connections with clients, utilizing root cause analysis to identify gaps in the hiring funnel
• Focus on existing accounts with a client-centric retention strategy, identifying the perfect hiring requirements across multiple products and pitching the right product…
• Customize training modules for existing clients while maintaining strong relationships
• Identify and analyze clients' requirements, proposing tailored solutions for talent acquisition and branding needs

What you need

• Customer success
• Sales
• Customer service
• Root cause analysis
• Upselling
• Naukri RMS
• Any graduate

Good to have

• Branding