Customer Success Growth Manager

About the role

This is a hands-on growth and customer success leadership role, not a conventional customer support position.

What you'll do

• Own customer acquisition-to-retention performance and establish a consistent operating process across the full funnel
• Manage company-provided MSME leads, develop additional opportunities through industry associations, referrals, partnerships and outreach
• Supervise outsourced telecalling/lead-generation partners; track contact quality, qualification, appointments, follow-ups and handovers
• Oversee customer discovery, Hiring Health Checks, demonstrations, objections and conversion plans for qualified prospects
• Lead onboarding and 30-day guided improvement pilots; ensure customers adopt GRD and see measurable hiring-execution benefits

What you need

• 5–8 yrs of experience
• Customer success
• CRM
• Customer service
• Sales
• Problem solving
• MBA

What you get

• ₹6 L–₹9 L a year