Customer Success Head

About the role

We’re looking for a Customer Success Lead to own the entire post-sales lifecycle and client delivery engine at ShopOS. This is not a traditional CSM role. You will operate at the intersection of customers, delivery, and AI-led operations.

What you'll do

• Manage a team of Customer Success Managers (CSMs)
• Own end-to-end client delivery (SLA, quality, throughput)
• Drive upsell and expansion across accounts
• Build processes, SOPs, and systems from scratch
• Act as the bridge between customers, delivery teams, and product

What you need

• 8–10 yrs of experience
• Customer success
• Upselling
• SOP writing
• Escalation handling
• Sales
• Cross-selling
• Any graduate

What you get

• ₹35 L–₹40 L a year