Customer Success Manager

About the role

We are seeking an experienced Customer Success Manager to lead and mentor a team of Customer Success executives while owning strategic customer relationships. This role requires a balance of people leadership, customer advocacy, and business growth, ensuring customers achieve measurable value from our products and services.

What you'll do

• Team Leadership & Management
• Lead, mentor, and manage a team of Customer Success Managers/Executives
• Set clear goals, KPIs, and performance benchmarks for the team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build scalable customer success processes, playbooks, and best practices

What you need

• 5–7 yrs of experience
• Customer success
• CRM
• Zendesk
• Sales
• Upselling
• Cross-selling
• Any graduate

Good to have

• Prompt engineering
• Roadmapping
• Salesforce
• HubSpot