Customer Success Manager

About the role

As a Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly consultative and visible role directly influencing adoption, expansion and advocacy metrics.

What you'll do

• Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
• Create and deliver on success plans built around the customer’s desired outcomes and drive product adoption and growth
• Lead various customer engagement activities including QBRs, onboarding meetings, renewals management etc

What you need

• 5–9 yrs of experience
• Customer success
• Upselling
• Problem solving
• Cross-selling
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc