Customer Success Manager

About the role

We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships.

What you'll do

• Serve as the primary contact for onboarding, training, and ongoing support for customers
• Build strong relationships with customers to understand their goals and ensure their success
• Guide new customers through the onboarding process to ensure a smooth implementation of our product/service
• Conduct product demonstrations and training sessions tailored to customer needs
• Proactively monitor customer health and engagement, identifying risks and opportunities for expansion

What you need

• 3–6 yrs of experience
• Customer success
• CRM
• Salesforce
• HubSpot
• Communication
• Sales
• Class 10

Good to have

• Cross-selling