Customer Success Manager

About the role

As a Customer Success Manager (Junior), your primary goal is to ensure that customers continue to actively use the platform after onboarding, achieve consistent value, and remain retained over time. You will be responsible for managing a large portfolio of single-store customers, driving regular usage, identifying early signs of drop-offs, and ensuring customers continue to engage with the platform effectively.

What you'll do

• Be the primary point of contact for assigned customers after onboarding, ensuring a smooth transition from go-live to regular platform usage
• Drive consistent product usage by monitoring customer activity, following up regularly
• Understand each customer’s basic business workflow and goals, and ensure they are able to derive ongoing value from the platform
• Proactively identify early signs of risk such as low usage, reduced activity, or inactivity, and take necessary actions to re-engage customers
• Work closely with the Onboarding and Support teams to resolve customer issues quickly and ensure continuity in usage

What you need

• 1–3 yrs of experience
• Customer success
• Sales
• Upselling
• Customer handling
• Communication
• Any graduate

What you get

• ₹4 L–₹10 L a year