Customer Success Manager-Deputy Manager-Bangalore

About the role

We are seeking a Customer Success professional who will manage long-term relationships with international enterprise customers, ensuring retention, satisfaction, and service adoption. This role focuses on delivering an exceptional customer experience by overseeing service performance, driving improvements, resolving escalations, and guiding customers across connectivity, cloud, cybersecurity, IoT, SD-WAN and other telecom services.

What you'll do

• Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS)
• Manage end-to-end relationships with global enterprise customers across multiple regions and segments including multinational corporations and public sector organisations
• Act as the primary point of contact for all service-related discussions with senior customer decision-makers
• Oversee contract management, ensuring operational and enabling teams meet all obligations
• Analyse service performance, identify gaps, and drive continuous service improvements

What you need

• 4–7 yrs of experience
• Customer success
• IoT
• Telecom
• ITIL
• Customer service
• Escalation handling
• Any graduate

Good to have

• Power BI
• SQL
• Python
• Cross-selling