Customer Success Manager

About the role

Customer Success Manager at Druva. Advocate for and represent the voice of the customer internally.

What you'll do

• Advocate for and represent the voice of the customer internally
• Do technical reviews of customer infrastructure and make recommendations that will help customers to use our products optimally
• Work with your account teams to plan and execute long-term account plans to facilitate retention and growth via product and new business unit expansion
• Manage the proactive customer life cycle leading to a high rate of renewal and growth
• Develop and maintain long-term relationships with stakeholders in your account portfolio

What you need

• 4–7 yrs of experience
• Customer success
• MS Office
• Sales
• VMware
• Office 365
• Salesforce
• Any graduate

Good to have

• Linux