Customer Success Manager

About the role

Customer Success Manager at Ecosmob Technologies. Drive upselling and account growth: Identify and pursue opportunities for additional users, expanded deployments, plan upgrades.

What you'll do

• Drive upselling and account growth: Identify and pursue opportunities for additional users, expanded deployments, plan upgrades
• Build account growth plans: Understand each client’s business goals, current usage, and future needs to develop clear expansion opportunities and revenue forecasts
• Own expansion conversations: Explain the business value of recommendations, handle objections
• Own the relationship after delivery: Take a clear handover from the delivery team and become the primary point of contact for ongoing client engagement
• Review open concerns daily: Track client-reported issues, pending requests, priorities, owners, and next steps

What you need

• 5–9 yrs of experience
• Customer success
• CRM
• Customer service
• Upselling
• Escalation handling
• Sales
• Any graduate

Good to have

• Channel sales
• Telecom