Customer Success Manager

About the role

Customer Success Manager at Eka.care. Serve as day-to-day contact for assigned doctor cohorts, building trust and rapport while identifying areas of opportunity, highlighting best practices.

What you'll do

• Serve as day-to-day contact for assigned doctor cohorts, building trust and rapport while identifying areas of opportunity, highlighting best practices
• Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Facilitate interaction and workflow among product team members, including the Support team, to ensure timely resolution
• Collaborate, problem-solve, and/or strategise with team members on upcoming client meetings
• Prepare documentation or visuals of campaign performance for clients; analyse trends in CSAT and NPS scores to identify areas for improvement

What you need

• 1–4 yrs of experience
• Customer success
• Client relationship
• Sales
• Any graduate

Good to have

• CRM