Customer Success Manager

About the role

You will align with Sales to begin a relationship with your customers early in their journey with FireMon, setting the stage for a partnership You will lead several onboarding engagements with your customers, ensuring adoption and ongoing engagement, and product satisfaction throughout the customer's journey

What you'll do

• Drive customer experience by working to remove friction points along the customer journey and ensuring outcome value is tracked, shared internally and with customers
• Be a strategic ally for your accounts engaging customers during acquisition and will manage implementation projects to completion while leading customers through…
• Be positioned as a subject matter expert and contact for customers, understanding their desired outcomes, sharing best practices, providing high level solution guidance
• Support operational readiness, and regularly engage with customers by providing status updates of open Support and Development tickets
• Set up regular touchpoints with customers using a comprehensive engagement and communications strategy that will ensure high customer satisfaction

What you need

• 4–7 yrs of experience
• Customer success
• Sales
• Network security
• CISSP
• Cloud security
• Firewalls
• Any graduate