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Customer Success Manager

Gushwork·Bengaluru

Pay not stated3–6 yrsFull-time
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About the role

It is a modern business software where AI agents and humans work together. Business owners and leaders set the goals. They decide what each agent is allowed to do. Then they review the metric each agent delivers. We started with an SEO agent. Once it ranks pages and brings in leads, it reports them back to the customer.

What you'll do

  • Build and maintain strong customer relationships to understand their needs and ensure their success
  • Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively
  • Implement and optimize customer success processes to enhance efficiency and satisfaction
  • Analyze customer data to derive insights and make data-driven decisions
  • Collaborate with cross-functional teams to improve product and service offerings based on customer feedback

What you need

  • 3–6 yrs of experience
  • Customer success
  • CRM
  • Communication
  • SEO
  • B.Tech or B.E. or BBA

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