Customer Success Manager

About the role

This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between its first purchase and its last one. You will own the post-purchase relationship with our buyers. That means onboarding them properly, keeping high-value accounts healthy, and turning churn from something we observe into something we manage.

What you'll do

• Own the onboarding of new buyers end to end, from first purchase to first repeat purchase
• Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads effectively
• Design and maintain the onboarding sequence (content, timing, channel) and improve it based on what actually converts
• Account health and retention
• Manage a book of high-value accounts with regular check-ins, usage reviews, and proactive outreach

What you need

• 2–5 yrs of experience
• Customer success
• SQL
• Looker
• BigQuery
• Sales
• Escalation handling
• Any graduate

Good to have

• CRM
• HubSpot
• Instrumentation