Customer Success Manager

About the role

Customer Success Manager at Loop Subscriptions. Own Merchant NPS, retention, product adoption, and revenue expansion via referrals.

What you'll do

• Own Merchant NPS, retention, product adoption, and revenue expansion via referrals
• Manage client relationships end-to-end and drive measurable business impact for merchants
• Monitor client performance, share actionable insights, and support throughout their journey
• Collaborate with marketing on case studies, merchant stories, and product use-case promotion
• Solution-oriented, proactive, and enjoys talking to people

What you need

• 3–5 yrs of experience
• Customer success
• Communication
• Any graduate