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Customer Success Manager

MoEngage·Bengaluru

Pay not stated3–6 yrsFull-time
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About the role

Customer Success Manager at MoEngage. Act as the primary point of contact for all customer-facing activities post launch for managed accounts.

What you'll do

  • Act as the primary point of contact for all customer-facing activities post launch for managed accounts
  • Ensure their day-to-day challenges are resolved in a timely and professional manner
  • Actively monitor client usage and identify opportunities to upsell additional products and services
  • Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services
  • Develop and implement client retention strategies to ensure long-term partnerships

What you need

  • 3–6 yrs of experience
  • Customer success
  • Upselling
  • Any graduate

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