Customer Success Manager-Mumbai

About the role

We are seeking an experienced professional to lead the Sales Force Automation (SFA) function and drive digital sales transformation. The role will focus on streamlining sales processes, strengthening revenue execution, and collaborating closely with Product and Technology teams to optimize the sales lifecycle.

What you'll do

• Serve as the single point of contact (SPOC) for key enterprise accounts
• Drive adoption and performance of the SFA platform across clients, coordinating with Account Managers
• Work closely with Account Managers and the Product team to enhance client deliveries
• Manage and resolve escalations from clients and project teams
• Track project team performance using dashboards, reports, and analytics

What you need

• 8–12 yrs of experience
• Customer success
• Sales
• Escalation handling
• Upselling
• MBA